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REBATE
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4.2 | 531 Reviews

7.4 cu. ft. Large Capacity Front Load Electric Dryer - White

LG DLEX4000W

Available in 2 Color(s)

Black Steel
DLEX4000B
White
DLEX4000W

Features

  • Enjoy a 2-year limited warranty on select appliances purchased through December 31, 2026 via the ThinQ® app. Terms apply.
  • 7.4 cu.ft. Ultra Large Capacity lets you clean larger loads
  • Refresh clothes in between washes with TurboSteam™
  • Built-in intelligence takes out the guesswork-AI technology selects optimal dry settings

Quick Specs

  • Type: Dryer
  • Fuel: Electric
  • Style: Front Loading
  • Width: 27"
  • Height: 39"
  • Depth: 30.12"
  • Energy Star Rated: Yes
  • Laundry Capacity: 7.4 cu. ft.
  • High Efficiency: No
  • Steam Cycle: Yes
  • WiFi Connected: Yes

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Image Feature

Steam Refresh Clothes in Between Washes

Refresh instantly with TurboSteam™ that generates steam penetrating deep into fabrics.

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FlowSense™ Duct Clogging and Clean Filter Indicators

Know when it's time to clean the ducts & lint filter to ensure great drying & lower utility bills.

Image Feature

Built-in Intelligence Takes Out The Guesswork

AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

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Image Feature

Win the War on Wrinkles

Periodically tumbles dry clothes for up to 3 hours after the cycle is done to help keep wrinkles at bay.

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Premium Looks Designed to Last

Sleek, scratch-resistant tempered glass doors are complemented by chrome or rose gold accents. 2

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More Style, Less Space

LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Image Feature

Reversible Door for More Installation Options

When space is tight, the reversible door can go from right swing to left to fit almost any space.

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Image Feature

A Smarter Home Starts with the LG ThinQ® App

The ThinQ app offers control and convenience for smart LG appliances to help you simplify life and enjoy the comforts of home. Manage and monitor your dryer remotely, track and download cycles, connect with Google or Alexa voice assistants, and more. ThinQ Care appliances send usage, maintenance, and diagnostic alerts to notify you of potential issues and hazards like clogged dryer ducts. Learn more.

Image Feature

Get It All Done In Less Time

Ultra Large Capacity (7.4 cu. ft.) means you have even more room to do laundry in fewer loads.

Steam Refresh Clothes in Between Washes Refresh instantly with TurboSteam™ that generates steam penetrating deep into fabrics.

FlowSense™ Duct Clogging and Clean Filter Indicators Know when it's time to clean the ducts & lint filter to ensure great drying & lower utility bills.

Built-in Intelligence Takes Out The Guesswork AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Win the War on Wrinkles Periodically tumbles dry clothes for up to 3 hours after the cycle is done to help keep wrinkles at bay.

Premium Looks Designed to Last Sleek, scratch-resistant tempered glass doors are complemented by chrome or rose gold accents. 2

More Style, Less Space LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Reversible Door for More Installation Options When space is tight, the reversible door can go from right swing to left to fit almost any space.

A Smarter Home Starts with the LG ThinQ® App The ThinQ app offers control and convenience for smart LG appliances to help you simplify life and enjoy the comforts of home. Manage and monitor your dryer remotely, track and download cycles, connect with Google or Alexa voice assistants, and more. ThinQ Care appliances send usage, maintenance, and diagnostic alerts to notify you of potential issues and hazards like clogged dryer ducts. Learn more.

Get It All Done In Less Time Ultra Large Capacity (7.4 cu. ft.) means you have even more room to do laundry in fewer loads.

Features

  • Enjoy a 2-year limited warranty on select appliances purchased through December 31, 2026 via the ThinQ® app. Terms apply.
  • 7.4 cu.ft. Ultra Large Capacity lets you clean larger loads
  • Refresh clothes in between washes with TurboSteam™
  • Built-in intelligence takes out the guesswork-AI technology selects optimal dry settings
  • Get the ThinQ® app to access smart functions and ThinQ Care™ alerts
  • Premium looks with a real tempered glass door designed to last
  • With the FlowSense® Duct Clogging and Lint Filter Indicators, keep dryer clean, efficient and safe
Dryer Programs
No. of Dryer Programs 12
Dryer Programs Antibacterial, SteamFresh™, Towels, Air Dry (Manual Dry), Perm. Press, Speed Dry (Manual Dry), SteamSanitary™, Bedding, Delicates, Downloaded, Heavy Duty, Normal
No. of Dryer Options 12
Dryer Options Control Lock, Damp Dry Signal, Less Time, Drum Light, More Time, Remote Start, Wi-Fi, Energy Saver, Reduce Static, Signal, TurboSteam®, Wrinkle Care
Drying Levels Damp Dry, Less Dry, More Dry, Normal Dry, Very Dry
Dry Modes No
Manual Dry Times 20 min., 30 min., 40 min., 50 min., 60 min., More Time/Less Time
Temperature Settings High, Med.High, Medium, Low, Ultra Low
Laundry Appliance Capacity
Dryer Capacity 7.4 cu.ft.
Summary
Product Color White
Matching Washer WM4000HWA
Dial-A-Cycle™ Yes
Electric Dryer Option DLEX4000W
Gas Dryer Option DLGX4001W
Steam Yes
Touch Buttons Yes
Type of Display LED
Energy
CEF 3.94
ENERGY STAR Certified Yes
Fabric Care Features
AI Sensor Dry™ Yes
Precise Temperature Control with Variable Heater Yes
Sensor Dry Yes
Steam Technology Yes
Laundry Appliance Convenience Features
3 Minute Installation Check Yes
4 Adjustable Legs Yes
Control Lock Yes
Drum Light Yes
End of Cycle Signal Yes
Leveling Legs Yes
Wrinkle Care Option Yes
Remaining Time Display/Status Indicator(s) Yes
Reversible Door Yes
FlowSense™ Duct Clogging Indicator Yes
LoDecibel™ Quiet Operation Yes
Vent Type Vented
Venting Option 4 Way Venting
Laundry Appliance ThinQ® Smart Features
ThinQ® Smart Technology Yes
Cycle Monitoring and Notification Yes
Energy Monitoring Yes
Remote Start and Cycle Monitor Yes
SmartDiagnosis™ Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Wi-Fi Yes
ThinQ UP™ No
Materials and Finishes
All Available Colors Black Steel , White (W)
Aluminized Alloy Steel Drum Yes
Cabinet Painted Steel
Door / Rim Tempered Glass Door
NeveRust™ Stainless Steel Drum No
Transparent Door Glass Yes
Tub Rear Painted
Power Source
Dryer Power Source Type Electric
Dryer BTU Rating N/A
Dryer Electrical Requirements 120/208V, 60Hz, 23A
Ratings CSA Listed
Options/Accessories
LP Conversion Kit N/A
Pedestal WDP6W
Side Venting Kit 383EEL9001B
Stacking Kit KSTK4
Dimensions
Depth with Door Open 51 3/8"
Pedestal (WxHxD) 27" x 13 5/8" x 28" (43 7/8" D with door open)
Product (WxHxD) 27" x 39" x 30 1/8"
Weight (Carton) 142.6 lbs
Weight (Product) 125.3 lbs
Width 27"
Warranty & UPC
Drum 3 Years
Parts and Labor 1 Year
UPC 48231028370

Quick Specs


  • Appearance

  • Type: Dryer
  • Fuel: Electric
  • Style: Front Loading

  • Dimensions

  • Width: 27"
  • Height: 39"
  • Depth: 30.12"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 7.4 cu. ft.
  • High Efficiency: No
  • Steam Cycle: Yes
  • WiFi Connected: Yes

LG ThinQ Care Warranty Promo

Offer Expires: 4/9/2026 to 12/31/2026 Must be postmarked by: 2/28/2027

Purchase a qualifying LG product and register it through ThinQ app to extend the original 1 Year LG Limited Manufacturer Warranty to 2 Years at no cost, valued up to $185. Rebate form must be postmarked by 2/28/2027.

Poster Image

070621 LG Take Out the Guesswork

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Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.2 out of 5

80% of reviewers recommend this product.

5 Stars

Great service.

Mleu 6/29/2026

Originally posted on lg.com

Yes, I recommend this product

1 Stars

Doesnt dry clothes

dfurry 6/12/2026

It seems like a nice dryer with all the features you need good looks and reasonable price. But it just doesnt dry clothes well. No matter how you adjust the settings clothes still come out damp. Very disappointing that it cant do the ONE thing its designed to do.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Doesnt dry horrific customer service

dfurry 6/7/2026

A dryer has one job that it must do well. No matter how many settings or what other features a dryer has to dry your clothing. This one doesnt. No matter what kind of load or cycle I set my clothes come out damp even if I hit the extra dry button. So my first thought was to contact customer support. You have to do it online and their website is set up to make it impossible. So I called my appliance dealer and they were able to set up a service call. They said to expect a call from LG within a day. Well days later they finally called and said they assigned my repair to a local repair shop and wait to hear from them. I waited a week and finally called the repair shop. They said they were waiting for final approval from LG before scheduling the call. They said they reached out to LG several times and have not heard an answer. In the meantime LG sent me a long email about all the things I can try to resolve the problem basically all the obvious things Ive already tried - check to see the vent is clear clean the lint screen use the extra dry button and my favorite sometimes with large loads wet clothes cant hit the sensor. Well my Maytag didnt have that problem The delay for service the email the excuses and the fact that other people have complained about this issue in their reviews makes me realize that this is a known flaw with this dryer and LG is just trying to avoid a class action lawsuit. In short dont buy this dryer.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Horrible Lint backs up onto dryer door

Terrible Dryer 6/2/2026

Dryer makes knocking noise and lint backs up onto dryer door and gasket. When you open the door debris falls out everywhere and is stuck on the gasket that I have to brush off myself and clean that mess up as well. Techs tell me its because of my exhaust duct is too long. Specifications state I can have up to 36ft I have 20ft with 3 elbows. All within the range. LG tells me its not a common problem and they dont know what to do. Refuses to replace my dryer. Techs just check pressure and blame vent. Dryer exhaust has been completely cleaned out so thats not the issue. This product is built poorly and LG will not accept responsibility. I wouldnt recommend this dryer to anyone Option to upload pictures is here but wont let me upload. Go figure
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Great features

hhrcpa 4/25/2026

High performance low noise large capacity with as many cycles as is probably needed. Highly recommended.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great washer Dryer

leftey49 4/25/2026

This is our second LG stackable washer and Dryer we purchase our firsrt pare 13 years ago and they needed reparts. So we decided to purchase new ones the size and the pedestals so I dot have to bend over at age 76.
Originally posted on lg.com

Yes, I recommend this product

3 Stars

Customer service worthless

Bakins12 4/23/2026

Ordered this dryer and received two days ago 4/21 installers were nice but did a crappie job installing. First the dryer had no hoses for the steam feature which I had to go purchaseand and no rack to go inside to dry shoes the installer had the exhaust hose crammed behind and split so I had a error code until I had to get the old exhaust hose and install. I called LG and they said all the parts were extra cast. I am so tired of dealing with these people I also had a dishwasher installed at the same time and they managed to mess that up. I have several LG products tvs etc. and have not had any problems will see how these hold up.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Working beautifully

mek5563 4/4/2026

Great delivery team. The only issue so far is the difficulty getting the dryer connected to LG ThinQ.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

CUSTOMER SERVICE IS THE WORST.

LCSF 1/27/2026

I bought this dryer from LG.com. I used their installation team to install it. They installed it incorrectly and they agree it was installed incorrectly. Ive tried for over 7 months to get it reinstalled. Ive spent many many hours on hold trying to get this rectified. They have THE WORST customer service ever. I still have not had my dryer fixed. I DO NOT RECOMMEND USING LG PRODUCTS because if something goes wrong you will never get it fixed.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Controls are very poorly designed

veryverydissatisfied 1/25/2026

I hate this dryer. The default cycle is Normal which gives you the highest temp setting hot for 41 minutes. You CANNOT CHANGE THE DEFAULT CYCLE. Since I rarely dry on hot I have to change the clunky cycle changer dial to another setting that is also full of defaults of time and temperature. If you happen to want to change the default of the time or temp of another cycle you have to press the button on the bottom of the panel for Timed. Only a few icons light up on the panel - most of them dont so they are hard to see in my laundry room. There is no cycle called Timed Cycle which would have been useful. Ive had this dryer for a year so I cant get rid of it for several more years and that makes me mad and sad. Whoever designed this crappy dryer must have never done laundry.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Great Dryer - Make note to check all the boxes

rainbird 123 12/28/2025

Love the dryer with the exception that the steam does not work. While LG Online where I made the order said free delivery free installation and free haul off of old appliances if you do not put a check mark in those boxes all you get is the delivery. So as a 75 year old gal with a 78 year old husband we could not begin to install these and we were able to drag the old ones out. I was told I would have to hire someone locally to install and they did not know how to do it and did not hook up the steam for the dryer. It was very upsetting. Those are the appliance people in our island chain that can do this and they were not able. Not able to pay anyone else to try again. This was certainly poor customer service. I cant speak to all the cycles but the capacity is great and there is hardly any noise as it works. I do like the feature that it will ascertain the weight of the items and dry accordingly. I have not used all the cycles but the normal works well. Be aware that the app will not work with a 5G internet servivce so those features are not available.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

great //

jtg1 12/18/2025

had order ship date changed three times. tried calling emailing and chat to no avail. never could get answers on anything after being given the run around and put on hold for hours. never buy from lg again.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

A dryer that does not dry Model WM4000HBA

Narayanan 9/14/2025

We purchased the LG washer Dryer 2 weeks ago at Best Buy. The dryer keeps stopping with a D95 error code. We have had our vents professionally cleaned and Best But did the install. The washer is great. The dryer terrible and the Best Buy and LG has no service. We have bought all LG appliances to date and this will be the last.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Poor Customer Service

Siege83 9/5/2025

I know the instructions are not to write a review about customer service but feel compelled to express views so that other customers are aware. I ordered the LG washer WM4000HWA and dryer DLEX4000W on 9/1 with an expected delivery on 9/5. Instead I was given three different and conflicting shipping updates from LGs call centers Philippines India and was repeatedly misled about when the products left the warehouse. The delivery agent never received the units when LG said they had. Attempts to speak with a supervisor were met with pushback long holds and further confusion. Before even receiving the products the experience has been frustrating and has eroded my trust in LG. Customer service was inconsistent unhelpful and more focused on offering incentives than providing clear answers. LG needs to do much better in communication and accountability.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Overpriced unreliable JUNK

Frisbie94 8/30/2025

We have never regretted a purchase of a major appliance more than this one What a piece of junk Customer service from both Lowes AND LG were completely useless and did NOT solve anything. The sensor function on the dryer DOES NOT WORK especially for any heat level that is below medium-high. So laundry loads of Delicates? Completely damp requiring running the cycle 2-3 times to get it totally dry. Permanent Press loads on medium heat? Also a failure. Has to be run 2 times for total dryness. So brace yourself for disappointment frustration and a MUCH HIGHER ELECTRIC BILL And the so-called customer service from LG is abysmal unhelpful unprofessional. They try to find any way they can to pass the buck on being responsible for their LOUSY product instead of making the situation right with their customer. Here are many of the various methods weve tried per customer service recommendations which have all FAILED to fix the problem: - Run the diagnostics program. - Make sure that Energy Saver is off. - Run the Delicates load with dryer balls. - Alter the amount of clothes per load for Delicates cycle. - Check the sensors to make sure theyre clean which you would expect with a NEW dryer which we did. - Make sure the lint filter is clean which I have always done after every load. - Check the vent hose. Side note: Lowes installation - which we also PAID FOR - was not done correctly. - Just use the timed drying function since the sensor function isnt working correctly. Oh you mean half of the so-called features on this machine that you falsely advertise as part of the functions which we ALSO PAID FOR? Side note: this often takes more than one cycle as well even at the longest time setting. For the record Lowes customer service quite blatantly didnt care with the near-monotone representative informing me WELL AFTER THE FACT that they only have a 48-hour return window on major appliances. Seriously?? Bottom line: Buying anything from the LG brand? NEVER AGAIN Buying any major appliances from Lowes? NEVER AGAIN
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Company sucks

L White 7/3/2025

Everything about this company and their support services suck . They cant answer simple questions and very little english. That dont try to help.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

slig 7/1/2025

smooth delivery but new machine had an obnoxious odorous smell that did not go away after running numerous empty cycles. Spent hours on phone with LG to arrange pickup and refund after more than a month after requesting refund.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Electric Dryer smoking

Laguer 6/7/2025

My elecric dryer was just installed and the upon turning it on it began to smoke. Installation was double check by 2 installer and the installation was good. I called LG and she started creating a case then said that it was an installation issue because it shouldnt smoke. She argued and kept stating it is an installation issue and the installer needs to return. They are not technicians ... The LG rep continues to argue instead of creating a case Her name is Alex and I requested a supervisor because the installation is perfect - all wrapping was removed the vent installed and plug was correct as well as the steam hose. Instead of sending a certified technician to look at this defective dryer she insists it is an installation issue. I am still waiting ort a suervisor .
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Worst applicance experience of my life.

beachcamper 5/19/2025

Light use for a family of 2. 14 months into life it just died. LG said its $400 to get a repair expert to the house they could do next day which is great but still thats 1/2 of the product price. I live in a metro area so I would suspect they could get a repair person easily. Then there is the cost of replacing whatever is broken which is probably a few hundred dollars. The LG experts werent able to give me any advice over the phone on how to try to figure whats wrong besides plugging it out and back in. These smart devices are not very smart. Im currently on-hold to a supervisor so Ive had more than enough time to write this review.
Originally posted on lg.com

No, I do not recommend this product

3 Stars

220 Vlot or 20 Volt ?

RenaissanceMan_2 2/3/2025

Do I have to have 220Volt Outlet? The spec of this Electric Dryer shows 120/208 V 60 Hz 23A Can I buy Voltage converter 1209 Volt to 220 Volt and Use this Electric Dryer?
Originally posted on lg.com

No, I do not recommend this product

3 Stars

Disappointed with the dryer

Dustin McQuaide 1/20/2025

Bought it 2 years ago and started to fail. Feel disappointed that the warranty only covers a year. And find it odd that after the warranty ended the dryer started to fial
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Electrical cable is not a standard part

JosephLa 1/17/2025

Apparently the electrical cable is not considered part of the standard parts when you pay for $39.99 installation
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Great steam option and large capacity.

Tom Gjurgevich 1/4/2025

Love the steam option. It takes the wrinkles out of clothes that have been in my drawer or closet for months. Also the dryer is able to handle large loads and bulky items easily.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Useless.

GAD 29 12/27/2024

Next to nothing on this dryer works properly or efficiently. One single 100 cotton sheet in Normal mode 57 minutes comes out damp. Steam Refresh wets the clothing and wrinkles it worse.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Useless

GAD 29 12/2/2024

Dryer is basically useless. Unless you put everything in the Heavy Duty mode and sometimes twice nothing ever gets dry. The Steam Refresh mode is a joke -- the clothes come out sopping wet and more wrinkled than when put in.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Love the ThinQ connect

steverod78 11/25/2024

I bought this earlier in November and so far it is fantastic. Big improvement.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Wont Dry LG Wont Help No Custom Settings

DisDad 11/15/2024

The dryer will not dry a load no matter what options are selected. LG requires that I pay an additional professional to come out inspect the vent and certify in writing that the vent is clear and installed correctly which it is it was just professionally installed. The dryer I replaced dried fine with the same vent configuration. Then after I pay and submit the certification they may think about repairing or replacing the defective BRAND NEW dryer. The dryer also lacks any customizable cycle features my old dryer allowed me to create my own cycle such as medium heat extra dry and sturdy fabrics. They offer some downloadable options but they are limited and must be downloaded every time. AND the remote start option is a joke. To run the remote start option you have to set the dryer to remote start AT THE DRYER every time? Who designs these machines?
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Quiet

CCBuchaan 11/11/2024

I bought the LG ThinQ washer dryer and had a very good install experience.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Very efficient

LSteele 11/11/2024

Large capacity with excellent efficiency. It is very quiet.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Not working

abcdef67812 10/29/2024

I am having problems with the machine but cannot get it fixed.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Highly efficient

Sam630 10/29/2024

Great dryer. Easy to use and very efficient. Loads of options for different drying styles. Really like that you can download more cycles.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great features and easy to use

Babz66 10/25/2024

I was familiar with these make/models and they are fabulous. So happy with my purchase.
Originally posted on lg.com

Yes, I recommend this product

3 Stars

N0t happy with LG Customer Service

lina123 10/22/2024

I can only tell you after I use the product once it is hooked up.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Terrific Dryer

jds46 10/15/2024

We have had the dryer for just over a month and it is really great. Control panel is very easy to use. WiFi feature is super convenient.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

World Class

Stevelon 10/6/2024

Bought it on the recommendation of consumer reports. Is as good as they said
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Terrible customer service

BBNJ56 9/28/2024

We have been trying to resolve issues with delivery from day one. No one gets back to us with even a hint of a resolution and havent had a dryer since
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Dryer has 1 job. Cant do it.

Not only one Disappointed 9/24/2024

Has 1 job. Doesnt do it. This dryer looks nice and has satisfying controls but the dryer sensor doesnt work and it cuts off before completely drying a load. So instead of nice clean laundry we have to contend with damp mildewy surprise. It shouldnt be that hard to create a dryer that actually dries clothes.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Great purchase

Mjh8034b 9/22/2024

I bought this unit along with the washer to replace a couple of aging units. Couldnt be happier with the purchase.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Nice

Mjh8034 9/20/2024

Bought this to replace an existing dryer. With many options I wasnt sure. After using it for a couple of weeks I love it and happy with my decision.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Customer Service / Pres Liaison disaster

Boston Will 9/7/2024

My dryer broke and was under warranty. It took 36 days to get a service tech to fix it. They had a presidential liaison who was in charge of the account. Despite repeated requests she never once engaged me in conversation. She would text me and when I requested a phone call she just stopped communicating. I think I called into the service center over 17 times and all the did was just enter it into the system and said that the liaison would follow up with me she never did. In hindsight I wish I had never started the warranty work - I could have called my local appliance repair company and had it resolved in 72 hours. Overall an awful customer service experience.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Do not purchase

Radd98367 9/7/2024

Since getting machine the delicate cycle has left clothes very damp and the sensor doesnt seem to work. I have dealt with LG who has said the machine works based on their remote testing and will send out a tech at my cost of machine is working to verify. They claimed install or duct issue. Costco who installed stated it was installed correctly and that it is a machine issue. Duct cleaning company stated everything was fine. Its been 3 months and I still have a machine that doesnt work.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

So clean

ConMit 9/4/2024

My washer cleans so well and so fast. I had no idea laundry could be so easy
Originally posted on lg.com

Yes, I recommend this product

1 Stars

A disaster customer service.

Mo Sakha 8/28/2024

worst customer service I have ever seen. After spending over 8 hrs. calling 8 times and sending 5 emails with no respond. I canceled the order and had to chase my refund by calling 5 times.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Nice machine great service

Peanut1121 8/25/2024

We are Two months in with this dryer and are very satisfied. It is quiet and performs beautifully. Also the installation service was very confident and professional.all
Originally posted on lg.com

Yes, I recommend this product

2 Stars

Defective product but awaiting for resolution

ST2020 8/20/2024

Product came with a defect. A Pounding in the drum as it turns. However They a re replacing it. I will follow-up with the replacement.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

pgg1756 8/16/2024

I bought my washer and dryer in late June. Door on washer was damaged and I didnt get replacement until second weekin July. Since that time I have contacted customer service 5 times to ask for specific instruction book on how to and when to use specific features like steam etc. I have never received any help as I cannot get the info from the website as this email is the extent of my computer capability. I am a very senior person and your customer service does not take into consideration that some people need PRINTED instructions not a computer website. I will never purchase an LG product again.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Machine broke at 1-Year Mark- Dont Buy LG

BetR 8/13/2024

When I had the product slightly more a year it began making noise due to a twisted motor bracket. There is no longer a warranty and the retailer and LG are unwilling to repair. Im shocked at the poor product quality I understand things are not made as well as they have been in the past but a less than 13 month lifespan for a major household appliance seems ridiculous. I had a LG dryer for 13 years before replacing and sought out LG again because I was so impressed by that machines longevity and the quality. I guess LG has cheapened its product sadly.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Early evaluation

Littlebrother 8/12/2024

So far now that we know how to operate the appliances everything look good for the future. We have not started using the wifi yet but hope to use it soon. Given everything we have done I will rate the appliances #4 with #5 to be considered in the not to distance future.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Awesome Equipment

HamRon123 8/9/2024

This has been the best purchase we could have made It does a better job washing and drying its amazing how well theyre doing The clothes come out softer and cleaning than any washer/dryer that weve ever used before We did a lot of research before the purchase but are so Pleased with its performance LG is a great company to buy from they treat you really well
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Rt24 8/9/2024

I love my smart dryer. Its has so many great features like the wrinkles free feature which comes in handy when Im doing a late night laundry session.
Originally posted on lg.com

Yes, I recommend this product

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